Scan History

One customer requested an interesting feature: display the scan investigation ticket flow inside our X-ray dashboard. This gave users visibility into how and when a scan request was handled by our IR team.

My role As the project's designer, my goal was to create a straightforward, modern, and clean UI — easy to use without training, while aligning with the platform's technical and visual standards.

The problem Previously, users only saw the beginning and end of the scan process — the request and the result. The steps in between, including all communication and status updates, were invisible. The existing filtering tools were overly complex and underused.

Goal

• Create a new feature that integrates information from two platforms.
• Help customers understand the process better.
• Give more visibility into the investigation process shown on our platform.
• Make the information more accessible and easy to navigate.

Through user interviews we found:

• Users wanted a centralized location to view scan progress.
• They needed visibility into communication with the IR team.
• The current tools were too hidden or cumbersome to be useful.

Feature requirements

1. Show investigation status and ticket progress.
2. Display communication timeline between user and IR.
3. Centralize all scan-related information in one place within X-ray.

We explored two concepts:

• A shipment-style tracker, which failed due to information fragmentation and poor space efficiency.
• A chat-style timeline, which succeeded by presenting information clearly and intuitively.

We chose the chat model to simulate real conversations between users and the IR team, collapsing longer messages to keep the UI compact and readable.

• Conversation-style timeline with sender roles.
• Long messages collapse, with expand-on-demand.
• Integrated Freshdesk data, with a link to open the full ticket.
• Fully visible above the fold, even on small screens.

• Start from real user pain points.
• Design for visibility in security workflows.
• Build flexible systems that can evolve without overengineering.